Sign Up For My ‘To Serve Is To Rule’ Webinar: Wednesday, September 12

How much is one customer worth? What’s the dollar amount you would be willing to place on a repeat customer? A loyal customer? In today’s competitive marketplace, merely achieving customer satisfaction is not enough. Instead, you must aspire to create loyalty with each and every customer.

In this one-of-a-kind webinar, you will learn:

  • The difference of satisfaction and loyalty
  • 12.5 principles of customer service success
  • How to stop talking “stupid” to customers
  • Mistakes and angry customers are loyalty opportunities

Sign up now → → → http://bit.ly/GitomerWebinars.

 

Of all your responsibilities, “social” is now in the top five

What is your social responsibility?

With the advent (or should I say onslaught) of social media and business social media, people are finally coming to their senses of what constitutes of social responsibility.

But few are willing to do the work – the hard work – that it takes to make an impact.

Social responsibility includes and transcends what you might know as “social media.”

But business social media is just the beginning of your social responsibility.

Business social media has brought you awareness:

  • That you are being viewed and judged by your associations and affiliations.
  • That you are being viewed and judged by your customers and prospective customers.
  • That you are being viewed and judged by your superiors and/or your peers.
  • That you are being judged by more than a billion people.

Yes, it’s important to have an active and pristine business social media presence…

  • A business Facebook page with more than 1,000 people who ‘like’ you.
  • A Twitter account with more than 500 followers – based of your consistent, value-based tweets on a daily basis that impact the thinking and success of your customers and prospects.
  • A LinkedIn account with more than 500 connections – based on the fact that your connections know you’ll be providing them with some sort of valuable information.
  • And, of course, a YouTube channel where you post short informational videos, training videos, and testimonial videos validating your authenticity as a value provider.

But what else are you doing to meet your social responsibility?

Are you offering any of your services to the community? Are you helping Habitat for Humanity build a house? Are you a Big Brothers Big Sisters volunteer? Or are you a big TV watcher and overeater?

Many people are members of some civic organization – Kiwanis, Rotary, Optimist, pessimist – but very few take on the responsibility of going to other clubs to deliver a free speech to spread their value message, thereby exhibiting their social responsibility.

But there is way more than that. Ten years ago I saw an opportunity to takesocial responsibility with my own email magazine, Sales Caffeine. Next week it reaches a milestone: over the past decade, 500 weekly, value-based email magazines have gone out to hundreds of millions of recipients.

I don’t think of it as a milestone of personal achievement. I consider it an execution and expression of social and personal responsibility.

I recognized that my customers and prospects were interested in sales information and I thought, “Why not send them my weekly writings?” So I did. And in a 10-year period of time my list has grown from 21,000 to 500,000 from one person forwarding to another who then became a subscriber and potential client.

By employing the process of social responsibility to its maximum, you also open the floodgates of sales, and the possibility of total strangers sending you money for more of your information.

Here are some specific examples of how you can employ social responsibility:

  • If you sold me clothing, are you sending me weekly fashion updates?
  • If you sold me real estate, are you sending me weekly home equity building updates?
  • If you sold me insurance, are you sending me weekly safety updates?
  • If you are my travel agent, are you telling me where I can drive to have a great weekend?

…Or are you still trying to sell me something I really don’t want to buy?

So let me re-ask the question: What is your social responsibility?

I’m asking you at the same time I’m challenging you.

Conversations From My Facebook Page

Have you been to my Facebook page recently? There are a lot of great conversations going on that I would love to have you participate in. Take a look:

Jeffrey GitomerThe best teacher is failure. It’s the rudest of awakenings, and the breeding ground for self-determination.

Jeffrey GitomerYou will succeed far greater at something you love to do. What do you really love? Is that what you’re doing?

Jeffrey GitomerWhat was your sales ‘win’ for the week? I’d love to read about it.

Jeffrey GitomerAs the leader of your company, I wonder if you command respect, demand respect, or earn respect?

Jeffrey GitomerWhat are the three most important traits that a salesperson needs to have in order to be successful?

I Tweet, Therefore I Am! ~ It’s a Turn It Into Money Webinar

Andy Horner, Chief Architect of Ace of Sales, and I are offering a webinar September 28th at 11 am and then again at 3 pm. I am challenging you to sign up for that webinar right now and find out all you need to know about Twitter.

REGISTER FOR THE WEBINAR HERE: http://bit.ly/GitWebinar.

Percentage of sales success. How low can you go?

Jeffrey, I have to make 50 cold calls a week.”

“Why?”

“My boss said I have to. Everyone has to.”

“Why?”

“Because we’re trying to make new contacts and more new sales.”

“Is there a better way to do that than cold calls?”

“I sure hope so.”

“Well, let me give you a clue: There is no WORSE way.”

The cold call is THE lowest percentage sales call. It’s an interruption, it’s a fight, it’s often a lie, it’s maximum sales manipulation, and it’s a rare appointment and a rarer sale. Wanna go from low to lower? Cold calls are made by people who are new to the job and have limited capabilities. Or worse, they are made by seasoned salespeople convinced that “cold calls work, they have made me a lot of money.”

Learn more:

Come Meet, Tweet, and Eat with Jeffrey Gitomer, Noah Rickun, and Joe Sorge

Noah Rickun, Joe Sorge, and I are hosting a Tweetup this Thursday June 9, and I’d like to invite you to join us:

To register for the Tweetup or to learn more about it, click here.

The Sales World Is Changing. Are You Changing?

The sales world is changing. Are you changing? Been in sales for more than five years? Notice any changes? Of course you have – but probably not the ones I’m going to talk about. I’m NOT talking about the economy, or customers in financial trouble, or slow sales, or price pressures from competition, or pressures from your boss to “sell more now.” Oh and, by the way, how about YOUR changes? Still cold calling? Still learning “how to close?” Still “finding the pain?” Still trying to figure out social media? Still a bit behind technology? That’s your problem.

I AM talking about changes that have taken place over the past five years that will affect sales into the next decade. Your sales. Here are the major changes that have taken place, and how you must take advantage of them and master them to sell and succeed:

Connect with me on FacebookTwitter, and YouTube today.

Social BOOM! Book Release Event Photos

Thank you to everyone who was able to attend the book release event for Social BOOM! Here are some photos from the event:

Do you have photos from the event? Share them on my Facebook page today.

Have you bought your copy of Social BOOM! yet? Click here to buy it now.

Order Your Copy Of Social BOOM! Today

Social BOOM! contains every aspect of social media, including the business periphery (blog, personal website, e-zine) that you need in order to create the real law of attraction. When you create a connection, it’s an indicator that that prospect, or that customer, or that person wants to continue the online relationship, which may lead to real business. Graduate from social media to business social media by creating value that others will perceive as important to fulfilling their needs.

Buy Social BOOM! Tomorrow Through Amazon.com For Special Bonus Offers

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