People don’t know what they have. It’s better than money.

I’m sure you’ve heard the expression, “Count your blessings.” I wonder how you interpret that. I wonder how you count them. I wonder how you take advantage of them. My biggest wonder is how grateful are you for your blessings.

HERE’S AN IDEA: Re-look at your blessings from a different perspective. Are they blessings or are they assets? Are they blessings or are they attributes? Are they blessings or are they gifts that you can share with others?

GOOD NEWS: There are no right answers to those questions.
BETTER NEWS: You have to determine the answers for yourself.
BEST NEWS: Once you determine what those blessings, or assets, or attributes, or gifts are you can begin to build them, add to them, enjoythem, and turn them into a happier, better you.

HERE’S HOW TO DO IT: Sit down at your laptop and write your eulogy. Write down what you would want your children or your significant other to say about your life. How you lived it, how you achieved in it, and what your best qualities were. What kind of a person were you? What kind of a father or mother were you? What kind of a son or daughter were you? What kind of a friend were you?

Those are the questions that will reveal all of the assets, all of the attributes, and all of the gifts that you have.

In my opinion, the one blessing or attribute that will define you better than any of the others is what you gave. I don’t mean how much money you gave away. Rather, I mean what you gave of yourself. Did you volunteer? Did you participate in a charity? Did you help your kids with their homework? Did you help an elderly person across the street? Were you a giver or a taker?

Giving defines your person.

Me? I give smiles. And I give them on purpose, every day.

I have a daily goal. Make ten people smile every day. That may not sound like much, but it’s amazing what happens when you can make someone you hardly know smile at you based on your interaction with them. It means that you have been kind, or humorous, or thought provoking, or just a good guy or gal. Sometime it involves a bigger tip than you might normally give. Sometimes it’s just a matter of holding a door. Whatever it is, when you make someonesmile it changes their whole physiology. They walk away feeling better thanthey did because they encountered you.

My daily goal also includes one other element: performing a random act of kindness.

Random acts of kindness are easily defined as proactive politeness, proactive helping, or proactive giving. No one asked for anything. You just decided to get up and do it.

I wonder if you ever think about random acts of kindness. I wonder if you regularly perform random acts of kindness. I wonder if you understand who feels best after the random act of kindness is been performed.

If you perform them like I do, then you know who feels best. You do.

Oh, the recipient feels great because you helped them or honored them. But you feel greater. Random acts of kindness have a double win. And the feeling lasts a long time.

I challenge you to make ten people smile and perform one random act of kindness a day. I challenge you to do it for the right reasons: for yourself.

When you make people smile, you smile. The power of that transfers immediately to all your other thoughts and you become happier. Infact, you look for ways to make other people smile because of the feeling that gives you.

And that’s a self-imposed blessing you can take to the grave.

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Jeffrey Gitomer’s Deal of the Week #602 – Sales Revival CD Set

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Jeffrey Answers a Question about Overwhelming Prospects with Data | Real World Sales Wisdom

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In your business:

Video is the new brochure.
Video is the new testimonial letter.
Video is the new proposal.
Video is the new training manual.
Video is the new instructional manual.
Video is the new letter and email.

Here’s what to do (and here’s what I’m doing) to keep your business up to speed:

1. Take video of something every day. I don’t care what it is. A thought, an idea, an article, a brochure, a sales presentation, a customer testimonial, or a little kid sliding down a slide.

2. Make a list and create a pile of everything you have that’s printed. Make a game plan to replace it with something more current than 600-year-old technology.

3. Gather your best customers and have a video party. Begin asking them why they buy from you, on video. Then ask why they would recommend you, on video.

3.5 Whatever it is you’re selling, take advantage of every new channel of distribution. The old ways of selling, the old ways of marketing, the old ways of promotion, and the old ways of branding are no longer applicable – other than for a history lesson. It’s all changed with 4G speed, 10-hour batteries, social media, and flat screen TVs.

INTERESTING THOUGHT: As we head toward a paperless society, all the screaming environmentalists will have to find a new cause. Paper will go away by evolution, not by people screaming, “Save the Trees!”

If you are looking for some kind of model, take a close look at mine, and emulate it. So far it’s working well. But be careful, and check back often, because everything will be different by next year.

The best way to win in this economy is simple: stay in front of the losers.

See Jeffrey Gitomer LIVE in Greeneville, TN | Wednesday, June 19, 2013

The promo code GITOMER grants a special ticket price of $99 for our fans!

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Jeffrey Gitomer’s Deal of the Week – Network With No Fear!

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Jeffrey Gitomer’s Deal of the Week #600 – Celebrating Sales Caffeine

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It’s Time For Reflection | Part 2

Beyond sales, reflections are about people and moments and books that have impacted you. The lessons you have learned along the way. Things completed and things left undone. Your bucket list and the next thing to cross off. And, of course, your present situation and how you got there.

While it’s a little easier for me to reflect right now, at some point in your life reflection will begin as well. I don’t know the day, and neither do you. But I promise you it will happen. And when it does, it will mark the beginning of a new era. A big picture era that no longer focuses on quota. Rather, it allows you to take a hard look at life. When that transition begins to happen your sales will double.

You’ll no longer be fretting about the subject line in an email. Instead, you’ll be taking actions to build your personal reputation, your personal brand, and your stature in your marketplace.

The transition will help you evolve from salesperson to sales leader. Not manager, leader. You lead your own charge, you lead your own way, you lead your own plan to build your own reputation through the leadership you created with customers.

The way people speak about you.
The way to refer to you.
The way they refer other people to you.
The way that they reward you, not just with sales, but with referrals and accolades.

And hopefully those accolades will show up someplace in your social media profiles or on their blog or their website, and most certainly on Google.

For some of you right now this makes no sense. Reason? Simple, you haven’t begun the reflection process. Save this piece. Your day will come. And as I’ve said many times before, when you get what you want you better be ready.

“One of the biggest and most fatal mistakes that salespeople make is “waiting” for someone else to give you sales tools.” ~Jeffrey Gitomer, author of The Sale Re-defined, our new book, available only on Kindle!

It’s Time For Reflection.

Not the one you see in the mirror in the morning. I’m talking about a way bigger reflection than that. It’s a reflection about time, accomplishment, achievement, and fulfillment. Life reflection. When I was cold calling in New York City, often making sales, but more often getting my head handed to me, waves crashing on the beach never entered my mind. The ocean never entered my mind. I was caught in the spiral of the process, failing to reflect on it and see what else could’ve been done, or how much smarter I could have (should have) been. How many more chances should I have taken?

What do you reflect on right now? And how are those reflections impacting your actions? Your achievements? Your success? Reflections are not just about sales, they’re an important part of life. Your life.

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Are You Always Right or Wrong? Probably Right. Too Bad.

Why do salespeople always have to be right?

Why do customer service people always have to be right?

 

When a customer calls and has a question, a concern, a complaint, or needs an answer, the first words out of your mouth set the tone for the transaction. And these words lay the foundation for the future of the relationship.

 

The bad news is: more than 90 percent of the people that respond, either in sales or service, don’t give an answer; they give an excuse. The only good news inside that bad news is that 80 percent of the 90 percent is your competition. So all we have to do is fix the 10 percent-which happens to be you.

 

MAJOR CLUE: No one is interested in your excuse. Not your customer, not your boss, not your mother, not your teacher, not your children. No one wants to hear your excuse. All they want is friendly, helpful answers.

 

If you just begin the conversation in response to your customer with my three words, “Oh that’s horrible” followed by, “I hate when that happens, but you’re in luck because I’m the best person to handle that. Here’s what we are going to do…” all would be wonderful.

 

Should you apologize? Yes, if the situation warrants it, but the customer is one billion times more interested in the solution and the outcome than in the apology. In fact, the apology means nothing if it’s not followed with an action or a solution that resolves the situation, completely. And if you want to keep the customer, resolve the situation memorably.

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The Sale Redefined | A New Book Only Available on Kindle

Make a list of what you’re saying or doing that you are CERTAIN is different from what your competition is saying or doing. ~Jeffrey Gitomer, author of The Sale Re-defined, our new book on kindle, now available on Amazon!

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