How much is one customer worth? What's the dollar amount you would be willing to place on a repeat customer? A loyal customer? In today's competitive marketplace, merely achieving customer satisfaction is not enough. Instead, you must aspire to create loyalty with each and every customer. In this … [Read more...]
What is the meaning of WOW?
April 4, 2012 By Leave a Comment
What is WOW? Maybe the easiest way to describe it is: Who WOW’ed you? If you can recall that story – and recall how many times you re-told it – you’re on your way to understanding the process of WOW. Here are the elements that can set the stage for WOW in your business: Everyone is … [Read more...]
5.5 Elements To Think About When Presenting
February 14, 2012 By Leave a Comment
Your ability to present a compelling, believable, enthusiastic, value-driven message is the difference between yes and no, understanding and confusion, acceptance or rejection, and even approval or denial. In the beginning of a presentation, there are 5.5 elements that determine whether a sale … [Read more...]
Is it what’s WRONG with these kids? or what’s RIGHT with these kids?
December 30, 2011 By Leave a Comment
Kids! I don't know what's wrong with these kids today! Kids! Who can understand anything they say? Kids! They a disobedient, disrespectful oafs! Noisy, crazy, dirty, lazy, loafers! While we're on the subject: Kids! You can talk and talk till your face is blue! Kids! But they still just do … [Read more...]
Register For My Webinar Bootcamp TODAY: 1 Week, 5 Webinars, 1 Hour Each
December 2, 2011 By Leave a Comment
Between December 12th and 16th I am going to give 5 webinars that are going to rocket you into 2012 because it's information you can use. The minute you hear it you can take it out into the street and turn it into money! On Monday I'm going to talk about how to take full advantage of 2012 in the … [Read more...]
Look For An Interview With Me In The Latest Issue Of i.Business Magazine
November 11, 2011 By Leave a Comment
I recently had the opportunity to sit down for an interview with Carmine De Santo from i.Business Magazine, and wanted to make sure you knew to look for it in the latest issue. If you aren't familiar with i.Business Magazine, it's a publication that focuses on Apple business, technology, and … [Read more...]
FREE E-Book: The Little Book of Listening
October 17, 2011 By 1 Comment
"I didn't hear you." No, you weren't listening. "Our people need to listen better." No, your people need to understand WHY they don't listen. REALITY: You quit paying attention for one reason or another, AND blame it on the person talking to you. Two rudes don't make a right. How do … [Read more...]
Are Things Getting (Slightly) Better?
October 4, 2011 By 1 Comment
It seems as though there’s a slight sales surge going on, but no one’s talking about it much – probably because no one wants to jinx it. The economy is still very fragile, the world is even more fragile, and with elections taking focus, politicians of all sorts are finally realizing that … [Read more...]
