Practical Information About Making Sales Today | Self Test

Are you using the WOW factor?

What is WOW? – WOW is sales!

WOW separates the strong from the weak.

WOW separates the sincere from the insincere.

WOW separates the sales pro’s from the con’s.

WOW separates the yes’es from the no’s.

WOW is the full measure of your sales power and the way you use it.

Are you WOW? Is WOW a factor in your selling process?

How do you WOW the customer?

Are you WOW? Here’s a self test. Ask yourself –

· Would you buy it if you were the buyer?

· Do you have what it takes to stick with it, stick to it, and do it until it’s done?

· Will the prospect be moved to act as a result of your presentation?

· Will the prospect go home or around the office and talk about you in a positive way?

· Do you epitomize the 15 WOW characteristics?

The WOW factor is easy to read about, but damn hard to create, prepare and implement. There is a challenge and sacrifice needed to put WOW into your selling process. If you have the fortitude to put the package together, then you must put your WOW in front of the prospect. Here are the final steps to incorporate WOW into your presentation. Notice that all are intangible.

· Focus on your target.

· Have your dreams ever present in your mind.

· Put your passion in your presentation.

· Don’t ever let them see you sweat.

· Let them feel your belief in yourself and your product.

· Never quit.

In sales it all boils down to one word… yes. To get there more often use WOW.

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Practical Information About Making Sales Today.

You can measure how much WOW is in your sales effort by looking at the following ten aspects of what makes up WOW:

1. Be totally persistent – To reach the prospect, to get the prospect your information, to get information about the prospect, to appoint the prospect.

2. Be totally knowledgeable about the prospect – Your knowledge of the prospect and his or her business is often critical to completing the sale. Use the famous “Mackay 66″ questionnaire as a guideline for how much information is needed.

3. Be totally prepared – Have a perfect presentation that you’ve rehearsed. Have a written proposal for what you want to accomplish or sell. Develop support tools and support documentation. Identify all possible objections and pre–script, test, and rehearse responses for each of them.

4. Be 10 minutes early – It is always favorable to arrive a little early, it is always a disaster to arrive late. Carry a light load (only what you need for the show).

5. Be totally professional – Great clothing, professional accessories – brief case, business cards. Have everything crisp and clean.

6. Get “to the point” quickly, then question, listen and question – Talk straight to the point. Get your meat out in 5 minutes or less. Write down your thoughts when the prospect is talking – don’t interrupt.

7. Totally separate yourself from everyone else and your competition – Have creative, new ideas; have the sale in finished form (design done, preliminary layout, sample); have a WOW computerized presentation (multimedia); have a comparison chart of key areas where you beat the competition. Do things (professionally) no one else would do.

8. Be totally confident in what you say and the way you act – build rapport first and keep building it during the presentation; use humor, use humor, use humor; act and speak as though the deal was done; use total manners – think back to your mother screaming at you about how to act civilized – do that. Don’t confuse confidence with cockiness. One works the other fails.

9. Don’t be afraid to use sales tactics – but don’t be obvious. Get tie downs, approvals, and commitments along the way; don’t leave without knowing where you stand; don’t leave without a written down next action, deadline, and/or meeting.

10. Be WOW yourself – You must be positive, enthusiastic, focused, polished and convinced. You must be outstanding enough to be memorable.

Here are fifteen characteristics/words that epitomize a WOW salesperson

1. Persistent (relentless)

2. Prepared

3. Best

4. Creatively different

5. Funny

6. Truthful

7. Real (genuine)

8. Compelling

9. Fast and to the point

10. Skillful

11. Knowledgeable

12. Courageous

13. Memorable

14. Long–term

15. Able to get to yes

Are you WOW? Check back tomorrow for a self test and find out!

What are they saying about you?

When you’re done speaking with a customer, that’s when they start talking about you and they’re going to say one of five things about you after that transaction is over. Something great, something good, nothing, something bad or something real bad. And the most interesting part of that formula is: you choose exactly what that customer will say, by your words, by your actions, by your deeds.

So now the BIG question is what are you willing to do?

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

 

Jeffrey Gitomer Answers A Question On Cold Calling | Real World Sales Wisdom

Your boss hates when people cold call him, yet he requires you to make cold calls every day. Here’s what you do:

 

“If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune.” ~Jeffrey Gitomer

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A sales principle that leads to wealth: It’s all about them.

The key to mastering any kind of sales is switching statements about you, how great you are, and what you do, to statements about them, and how great they are, and how they will produce more and profit more from ownership of your product or service.

HERE’S THE SECRET: Take the word “we” and delete it. Delete it from your slides, your literature, and ESPECIALLY from your sales presentation. You can use “I” but you can’t use “we.”

HERE’S THE POWER: When you stop using “we,” you have to substitute it for the word “you” or “they” and say things in terms of the customer. How they win, how they benefit, how they produce, how they profit, how they will be served, and how they have piece of mind.

“We” is for selling.  “You” is for buying.

MANDATE FOR UNDERSTANDING: Go through your entire presentation and  record it. Listen to it actively — which means take notes. Count the amount of times you use the word “we.” Take out the “we,” and begin to make value statements instead of selling statements.

Here’s the reality in plain English:

1. The buyer, the prospect, and the customer expects you to have knowledge of their stuff, not just your stuff. To transfer that knowledge, the prospect needs to understand and agree with your ideas, feel your passion, feel your belief, and feel your sincerity beyond the hype of your sales pitch.

2. You have to know their industry, not just your product.

3. You have to know their business, not just your product.

4. You have to know what’s new and what’s next, not just your product.

5. You have to know the current trends, not just your product.

6. You have to know their marketing, not just your product.

7. You have to know their productivity, not just your product.

7.5 You have to know their profit, not just your product.

Subscribe Now to Sales Caffeine… What are you waiting for?

Are you using the WOW! factor?

One of the most powerful aspects of sales is being different.

What is WOW!? WOW! is sales.
WOW! separates the strong from the weak.
WOW! separates the sincere from the insincere.
WOW! separates the sales pros from the cons.
WOW! separates YES from NO.
WOW! is the full measure of your sales power and the way you use it.

Are you WOW!? Is WOW! a factor in your selling process?
How do you WOW! the customer?

You can measure how much WOW! is in your sales effort by evaluating yourself against the following 8.5 guidelines of how to be WOW!:

1.     Be persistent. To reach the prospect, to get the prospect your information, to get information about the prospect, to appoint the prospect.

2.     Be knowledgeable about the prospect. Your knowledge of the prospect and his or her business is often critical to completing the sale. Use the famous “Mackay 66” questionnaire as a guideline for how much information is needed. Go to www.gitomer.com, register if you are first-time visitor, and enter the word MACKAY66 in the GitBit box.

3.     Be prepared. Have a perfect presentation that you’ve rehearsed. Have a written proposal for what you want to accomplish or sell. Develop support tools and support documentation. Identify all possible objections, and prescript, test, and rehearse responses for each of them.

4.     Be ten minutes early. It’s best to arrive a little early. It’s always a disaster to arrive late. Carry a light load (only what you need for the show).

5.     Be professional. Great clothing, professional accessories; briefcase, business cards. Have everything crisp and clean.

6.     Get to the point quickly. Then question, listen, and question. Talk straight to the point. Get your meat out in five minutes or less. Write down your thoughts when the prospect is talking. Don’t interrupt.

7.     Separate yourself from your competition and everyone else. Have creative, new ideas. Have the sale in finished form (design done, preliminary layout, sample). Have a WOW! presentation. Have a comparison chart of key areas where you beat the competition. Do things no one else would do.

8.     Be confident in what you say and the way you act. Build rapport first and keep building it during the presentation. Use humor, use humor, use humor. Act and speak as though the deal were done. Use your manners. Think back to your mother screaming at you about how to act civilized and do it. Don’t confuse confidence with cockiness. One works; the other fails.

8.5  Be WOW! yourself. You must be positive, enthusiastic, focused, polished, and convinced. You must be outstanding enough to be memorable.

 

*Excerpted from Jeffrey Gitomer’s Sales Bible: The Ultimate Sales Resource

Upcoming Webinar, PROVE IT: Testimonials that Sell

When you say something about yourself, it’s bragging. When other people say it about you, it’s proof. That is the essence of the testimonial.

In this brand new webinar you’ll learn:

  • How to create powerful testimonials
  • Why video is the new testimonial format
  • Overcoming your hesitation to ask for testimonials
  • Where and how to promote testimonials

When: Wednesday, October 3rd

Spaces Limited to 1,000 – Don’t Wait!

Register here – http://bit.ly/VDh0ZI

Here’s where I practice what I preach:

“The webinar on breaking down barriers was the best one yet!  We make excuses everyday for not accomplishing what we need to do and this really puts the burden of responsibility on us as sales people.  Time to “Put the big girl panties on and deal with it!” Thanks!” – Nancy

“I’m finding the webinars very informative. This is not just a new era of marketing and sales but a golden era for advertising.” – Scott

“I truly enjoyed the webinar yesterday!  This was my first one and I love the frankness and down to earth way that Jeffrey Gitomer speaks to the audience – no punches – just straight talk!  The hour and the screens flew by fairly quickly and per Jeffrey’s recommendation I do want to watch this several more times.” – Nancy

“So glad I invested  $199 in me! I was a speaker today at my local leads group and yes, I mentioned the webinar from yesterday and encouraged others to jump in head first and invest in themselves too. I thought I was a positive person, however, the man in the mirror spoke loud and clear and challenged me to be more, do more, and give more. Looking forward to session 3 next time!” – David

“The webinar was awesome and timely. Although I have had the YES attitude book for several years, I have not been a disciple of it , to my own detriment. As a result I have become a little jaded, sarcastic and cynical. Not only has it affected my business, it has also affected my marriage. After watching the webinar, I am committing myself to the YES ! Attitude.
Once again, thank-you for the “kick in the butt”.” – Ken

(click to view the registration page)


“What Should I Say When The Customer Calls And He’s Mad As Hell?”

Anything except, “I’m sorry!”

You can say, “I apologize,” but that’s not what the customer is looking for. You can begin to tell your story about what happened, but that’s not what the customer is looking for.

The customer is looking for two things: They want to know that you care about them personally, and they want to know what you are going to do about it now.

The best way to apologize is to let the customer vent first. Don’t interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Do they need it by tomorrow? Do they need it today? Or did they need it yesterday?

Most customers will have needed it by yesterday. This is your big chance to be memorable, by getting it there the day before yesterday (just kidding). The reality is their need for speed will determine your action plan for recovery. Realize that you have hit a flash-point and are in jeopardy of losing the customer. Therefore, any action you take towards recovery is a positive one.

The interesting news is that most big companies have firm policies in place that preclude memorable recovery: needing an invoice, needing a customer number, needing a return shipment authorization, and other crapola that no angry customer wants to hear.

FINAL ANSWER: Tell them what they want to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. No blame, no excuses, no drama.

EPILOG: Follow up with a personal call and a personal note of thanks. This makes the recovery complete, and paves the way for the next order, or a favorable referral.

To Become A Master Salesperson, Master NON Selling Skills

Everyone talks about “how to sell” Not me. I stress “why they buy,” or “how to get people to buy.” It’s a much more powerful success model.

I have a trademarked quote: “People don’t like to be sold, but they love to buy.”

“Sure, Jeffrey,” you say. “Easy for you, but I’m cold calling, I’m fighting competition, I’m in a tough market, you don’t understand.”

I understand very well. You are where 95% of all salespeople are. Struggling.

In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.”

Most salespeople are taught some “system” of selling. That’s where the hardship starts. They concentrate on the system and not the prospect. Salespeople are so busy trying to manipulate the selling process, that they disengage the buyer.

What is selling about? Let me give you the non-sales skills version. It is the version that leads to buying. These are the life skills that will help you rise to the top. None of them are about “how to close the sale.” All of them are about how to be a success at selling. Forever.

Self understanding is first — One of the keys is understanding what you need to do to establish yourself and your position. It also means understanding the customer’s desires combined with your excellence.

Helping others fill a need or dream — If you take joy in others success or fulfillment, you will be a success a hundred times over.

Being your best at all times — Second best in sales is first loser. Best is everything in sales success.

Loving what you do — The most successful people in the world love what they do. The easiest ones to notice are the ones earning the most money. Athletes, actors, entrepreneurs. But money is not what creates the “love.” Teachers, mothers, farmers who love what they do rise to the top of their capabilities. John Patterson said “put your heart into your work.” And he was correct.

Having the best attitude — If you love what you do, it will show through your attitude. Attitude is the energy from which successful people flourish.

Believing in your product, your company and yourself — If you don’t possess these three elements, stop reading. The rest of this information will do you no good. Without belief, you’ll have no desire to do the hard work necessary to convert selling to buying.

Asking engaging questions — Questions must be thought provoking (not irritating). Questions must demand that the prospect be encouraged to consider new information (not tell you information you could have looked up yourself). Questions must be innovative and intelligent. Questions must be different than those asked by your competition. Questions are the key element in creating an “I need to buy this” thought process on the part of your prospect.

Being idea-creative in advance and on the spot — Anyone will tell you that creativity is one of the few, true differentiators. Then the question is, how do you get more creative? The easy answer — and that’s what you really want, isn’t it? — the easy answer is: Read one creativity book each quarter, prepare for your sales calls the night before with internet research, and practice by forcing yourself to come up with five ideas. The practice is the most important element, once you get in the groove and have the knowledge, the ideas will flow.

Knowing how the customer and others produce and profit — When you are trying to make a mental impact on the decision-making process. Trying to persuade someone with facts about your features and benefits pales by comparison to proof that by taking ownership that the customer will increase productivity and profits.

Having great communication skills — Because your message must be compelling and transferable (understandable), you must master speaking and presentation skills. Join Toastmasters.

Serving with sincerity — Your actions are taken by the way they are perceived. Some people love to serve and go the mile. Some people serve with disdain and only go as far as they “need to.” Both philosophies are easily recognized.

Giving without expectation of getting — This is among the hardest things for a salesperson to do, but it’s an important key to getting high level acceptance and recognition. HINT: The more you give, the more you get.

Positioning yourself as a resource — When you give value to prospects and customers, when you provide information they can benefit from beyond your product or service, you are creating the law of attraction. With valuable information that people use to benefit, profit, and produce, you become sought after.

Combine these attributes with self education — and sales success is yours.

If you save this list, review it weekly for a year, select one of the elements each week and work on the skill, you will become a master. This is hard work. There’s an alternative. You can learn old world selling skills.

Which do you think is more powerful?

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