Get Ready for the 4th Quarter During the Dog Days of Summer

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  The dog days of summer are the perfect time to prepare yourself to finish the year strong. Let Jeffrey tell you how to make customers love you, keep them coming back and tell everyone they know. • Loyalty. What is it? How do you get it? • 12.5 Principles of Customer Service • … [Read more...]

Jeffrey Answers a Question about Creating Loyalty | Sales Training

RSS readers click here for video. You can invest in some marketing program to reach new people - or you can invest in giving your existing customers the best service possible, and let THEM find new people for you. ~Jeffrey Gitomer is the author of twelve best-selling books including The Sales … [Read more...]

The LOYALTY solution is real simple.

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Not real easy. 1. Change your survey to "loyalty based" questions and responses. In most cases all you need to do is add the words why or how to the front of your existing "customer satisfaction survey." 2. Have the staff necessary to document and discern the information. Your customers will be … [Read more...]

Make a Sale on Monday. It Does Wonders for Your Week.

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If you're looking for consistency in selling performance, try these steps. You won't believe how lucky you start to get. Monday. How you do on the first day of the week sets the tone for the rest of it. And how you do on Monday is based entirely on how smart you worked last week. If you are … [Read more...]

Getting ready to think! Are you ready? What are you thinking?

Here are 8.5 personal insights that will help you achieve some original thought, reaffirm some existing thought, and maybe even get rid of a few unwanted thoughts… 1. Identify your NOW feeling and state of mind. What’s up? Happy? Sad? Afraid? Mad? It’s important that your mind at least be in … [Read more...]

Are You Always Right or Wrong? Probably Right. Too Bad.

Why do salespeople always have to be right? Why do customer service people always have to be right?   When a customer calls and has a question, a concern, a complaint, or needs an answer, the first words out of your mouth set the tone for the transaction. And these words lay the foundation … [Read more...]

The mile between satisfied and loyal. The EXTRA mile.

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Have you ever heard the phrase, He went the extra mile?   I want to talk to you about the “extra mile” in a way that you might understand it and use it to build customer loyalty.   The extra mile is an action or an expression that sparks a WOW! in the mind of the customer or a … [Read more...]

What are they saying about you?

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When you're done speaking with a customer, that's when they start talking about you and they're going to say one of five things about you after that transaction is over. Something great, something good, nothing, something bad or something real bad. And the most interesting part of that formula is: … [Read more...]