How much is one customer worth? What’s the dollar amount you would be willing to place on a repeat customer? A loyal customer? In today’s competitive marketplace, merely achieving customer satisfaction is not enough. Instead, you must aspire to create loyalty with each and every customer.
In this one-of-a-kind webinar, you will learn:
- The difference of satisfaction and loyalty
- 12.5 principles of customer service success
- How to stop talking “stupid” to customers
- Mistakes and angry customers are loyalty opportunities
Sign up now → → → http://bit.ly/GitomerWebinars.