“I didn’t hear you.”
No, you weren’t listening.
“Our people need to listen better.”
No, your people need to understand WHY they don’t listen.
REALITY: You quit paying attention for one reason or another, AND blame it on the person talking to you. Two rudes don’t make a right.
How do you listen? That’s both a question and an enigma. Listening is one of the BIG THREE in selling, the other two are asking (engaging), and being friendly.
I’d like to help you get better at listening by giving away one of my free e-books: The Little Book of Listening.
Note: By submitting your information, you also agree to receive Jeffrey Gitomer’s Sales Caffeine.