I’m satisfied with my present source… Why?

Knowing the reasons why an existing relationship is satisfactory will help you understand how to proceed. Here are the top 12.5 reasons your prospect likes the vendor he’s currently using... 1. Price or great deal (perceived value). 2. Quality of product/service. 3. Has a special business … [Read more...]

Follow Up or Follow Through?

The Real Test of a Successful Sales Professional. The average sale takes a matter of hours. And that's where 95% of sales training is focused. Not good. After a customer purchases, that's when USE of product or service begins, and that's where 95% of their time is spent. • What are you doing … [Read more...]

Your Publishing Success Awaits at AuthorConf

AuthorConf is a FREE Online Event from Dec. 6 - Dec. 14 Designed to Empower Your Success in Publishing. Join us as we bring together content marketers, sales, media and publishing professionals, promoters, publicists, aspiring authors and coaches to join more than 50,000 attendees from around the … [Read more...]

Breakthrough Ideas in Training Webinar Series

Want to Improve Your Training Knowledge and Value? I am excited to be one of the 20+ training professionals who have been invited to present webinars in June and July, as part of Tortal Training’s Breakthrough Ideas in Training Webinars – Look Smart. Get Results. All the presenters are sought-after … [Read more...]

The Gitomer Files Offer Extended!

I have no choice but to extend the Gitomer Files offer... So many people were away for the holiday. So many people missed the deadline. So many people entered the wrong promo code. So many people called and emailed. And some of you didn't even know the offer existed. The Gitomer Files, my … [Read more...]

Get Ready for the 4th Quarter During the Dog Days of Summer

  The dog days of summer are the perfect time to prepare yourself to finish the year strong. Let Jeffrey tell you how to make customers love you, keep them coming back and tell everyone they know. • Loyalty. What is it? How do you get it? • 12.5 Principles of Customer Service • … [Read more...]

Is It Satisfied Customers You’re After? NO! It’s Customer Loyalty or Nothing

I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement. Every company is hoping that their customers will reorder. They’re hoping that their customers will spread the word about how … [Read more...]

How to Make Sales To Prospects “Satisfied” With Their Current Source

I'm satisfied with my present source. Well, maybe. The prospect is not waiting by the phone for your call. Most people have what you’re selling and are doing business with someone else. They have a source for what you do – and they think they are happy. Satisfied. Good News: Satisfied people are … [Read more...]