Are You a Sales Rock Star, or Just a Member of the Band?

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When you hear a boss talk about their BEST salesperson, they often refer to him or her as a “rock star.” It’s the highest praise your boss can give someone on your team. Every salesperson aspires to be referred to in that manner, but very few make the grade. Many have the talent. Many get to the … [Read more...]

The Digital Science of Selling

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It’s 2014, and Jeffrey Gitomer keeps hearing the same old spiel when he’s out shopping. “The salesperson says, ‘Let me tell you a little about our product,’” says the business trainer and best-selling author. “Dude, I already Googled it. Tell me something I don’t know.” These days, customers enter … [Read more...]

Is It Satisfied Customers You’re After? NO! It’s Customer Loyalty or Nothing

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I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement. Every company is hoping that their customers will reorder. They’re hoping that their customers will spread the word about how … [Read more...]

Sales Words and Phrases to Avoid at All Costs!

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Create a new way to ask for the sale. My friend Mitchell Kearney is the best commercial photographer in this region. When shooting a subject he never says "smile". That's got to be a major obstacle if you're a photographer. He says it makes him more creative to ask his subject for a smile without … [Read more...]

Jeffrey Gitomer Featured in Forbes on Social Media

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One hundred years ago, some clown was sitting on the fence of his farm. He was grumbling about the fact that this new device called the phone was destroying communication and that he didn’t have time for it. If someone wants to talk to him, they will come meet him face to face. He would opine, “The … [Read more...]

Join My Free Webinar with Sally Hogshead Tomorrow

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There’s only one more day to sign up for your chance to sit in on a conversation between me and #1 Wall Street Journal/#2 NY Times Bestselling Author, Sally Hogshead. If you’ve ever wondered how you can stand out as a valuable member of your team at work or leverage the strengths of your … [Read more...]

Jeffrey Gitomer Sales Training – The “I Want to Think It Over” Objection

Here's a question I received recently: Jeffrey, Is there a case that sometimes people do just need to think it over? I bought a car a few months ago, my decision was to buy and I was happy - but sometimes you do just need to reflect, I still bought the car! Ben Here are my thoughts on this: When … [Read more...]

There Are Fireworks Everywhere – Except in Sales

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It's 4th of July. All holidays carry with them the same sales stigmas: • No one is in the office. • Everyone is on vacation. • Everyone left early. • People aren't willing to meet with me until after the holiday. • I can't get anyone on the phone. • It's a slow time of the year, I'd rather … [Read more...]