Get Ready for the 4th Quarter During the Dog Days of Summer

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The dog days of summer are the perfect time to prepare yourself to finish the year strong.

Let Jeffrey tell you how to make customers love you, keep them coming back and tell everyone they know.

• Loyalty. What is it? How do you get it?
• 12.5 Principles of Customer Service
• Forbidden Phrases
• Principle before Policy
• Converting Satisfied to Loyal

These real-world answers about serving customers memorably, keeping them loyal, and creating word-of-mouth advertising will help you build your business, and your bank account.

Get audio clips from the #1 Amazon Best-Seller Customer Satisfaction is Worthless, Customer Loyalty is Priceless for just $15 (A $30 Value) through August 18th. Click here.

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Add Gitomer. Add Brand. Add Income.

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Jeffrey Gitomer's Certified Advisors

Are you are a sales professional, business owner, coach, consultant, or trainer looking to add additional streams of income?

Have you ever wanted to deliver Jeffrey Gitomer’s training to your customers or your sales team?

As a Gitomer Certified Advisor, you will be licensed to deliver and sell Jeffrey Gitomer’s classroom and virtual training. Get the details and register for our September Workshop here:

“I landed a three-year training partnership with the Abbotsford Chamber of Commerce that includes all of the Gitomer Classroom Workshops!”
- Gitomer Certified Advisor, Gerry Wiebe

Our friendly team is standing by to answer additional questions at 704-333-1112 or

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Set the Right Atmosphere When Your Customers Come to Visit | Sales Training Customers care about the feeling that they have when they enter your place of business for some kind of meeting. We just hosted a small conference for 15 of our customers. When they walked in the door at a prescribed … [Continue reading]

Are You a Sales Rock Star, or Just a Member of the Band?


When you hear a boss talk about their BEST salesperson, they often refer to him or her as a “rock star.” It’s the highest praise your boss can give someone on your team. Every salesperson aspires to be referred to in that manner, but very few make … [Continue reading]

The Digital Science of Selling


It’s 2014, and Jeffrey Gitomer keeps hearing the same old spiel when he’s out shopping. “The salesperson says, ‘Let me tell you a little about our product,’” says the business trainer and best-selling author. “Dude, I already Googled it. Tell me … [Continue reading]

Is It Satisfied Customers You’re After? NO! It’s Customer Loyalty or Nothing


I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement. Every company is hoping that their customers will reorder. They’re hoping … [Continue reading]

Sales Words and Phrases to Avoid at All Costs!


Create a new way to ask for the sale. My friend Mitchell Kearney is the best commercial photographer in this region. When shooting a subject he never says "smile". That's got to be a major obstacle if you're a photographer. He says it makes him more … [Continue reading]

Jeffrey Gitomer Featured in Forbes on Social Media


One hundred years ago, some clown was sitting on the fence of his farm. He was grumbling about the fact that this new device called the phone was destroying communication and that he didn’t have time for it. If someone wants to talk to him, they will … [Continue reading]